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the clothing lab: customer support: frequently asked questions

Q. How do I order my personal Logo / image with apparel?
A. Browse through the site and Select the clothing merchandise you wish to have embroidered. Click on the Button on the side of the page that says Quick Custom Quote. Follow the directions. We will give you a quote within 24 buissness hours of your submitting your quote with instructions on how to finish the order if you are still interested.

Q. How do I contact theclothinglab?
A. Contact page

Q. Can I speed Up the making process of my order?
A. Yes, Rush orders Page.

Q. Can I send you my apparel and have it embroidered?
A. Sorry, we do not accept outside apparel for embroidery.

Q. Do you make patches?
A. No, we embroider directly onto the apparel.

Q. How will I know if what I want can be done?
A. We review every design and will email you right away if there are any issues before the work is completed. Please respond back in timely manner or this will cause delays.

Q. Do you have more thread colors than are offered?
A. Yes, we try to keep the web site as simple as possible while trying to give you the best selection on the web. If there is a color you don't see and would like, email us or call our customer service line.

Q. Do you have Greek lettering?
A. Yes, in regular left chest lettering and large full front applique, please email us for inquires.

Q. Are these the only lettering fonts you have?
A. No, in a effort to keep things simplified we offer a few online, we have over 100 stock font styles. Most of these are standard TrueType fonts that are used every day on your computer. If there is a specific font you can email customer service at helpdept@theclothinglab.com

Q. What size will the lettering be?
A. Lettering is traditionally a .50 to a .60 in size, smaller depending on the number of words. We will work to make your lettering as proportional to the item as possible.

Q. What is your return policy?
A. Policy page

Q. When will my order arrive?
A. An order takes 5-7 business days to process then shipped. Shipping time varies depending on where you live, we ship UPS. This time gets extended if there is logo digitizing, out of stocks or other product delays. Holidays may be pushed this time back a little, so SHOP EARLY to avoid delays!

Q. Do you accept international orders?
A. Not at this Point

Q. How do I know if a design is left or right chest or full front/back?
A. Left and right chest design are typically up to 3.5 inches wide (sizes are listed with each design). Designs of 4 inches or more look best on front or back center, especially when lettering is added. For toddler's and kid's small sizes, the smaller designs look better in the center of the garment.

Q. Will the personal information I give you be sold or given to other companies?
A. Absolutely not, you're our customer, we will never sell or give out that information.

Q. Can anyone get my credit card number off your site?
A. No, this is a secure site. Secure order information is encrypted for your protection and cannot be seen by anyone.

Q. If I have a design that I want to use again can it be saved for future use?
A. Yes, you must advise us at the time of the order and we will create a file for you with all of the pertinent information and you may reuse that design over and over again. There is a $15.00 setup fee for this file.

Q. I have a company and would like to use my own logo, can you do that?
A. Yes, our digitizing staff can digitize your design into a embroidery format that can be used on many garments. There is a one time fee for creating this design. Click on the button on the side of the page that says Quick Custom Quote and we will respond with a personalized quote. Copyrighted logo's must be accompanied with a letter of authorization.

Q. Will all of these designs fit on ball caps?
A. No, as a rule of thumb the maximum height for a cap design is 2 inches, this includes lettering. If you're not sure send us an email we will be happy to let you know.

Q. Do you embroider Copyrighted Logos?
A. No, these designs are copyrighted and we will not infringe on copyrighted designs

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