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the clothing lab: customer support: returns

the clothing lab Return Policy

We will do our best to accommodate you. But we hope you understand that, due to the nature of our business 90% of all sales are final. If the item is flawed because of our mistake, Theclothinglab.com provides a 30-day, money back guarantee on all products and services purchased, that have been sent incorrectly or misspelled or have other damages to the items. The discretion as to who's fault the mistake was is left to theclothinglab.com staff, and the staff will keep in mind that these are special-order, customized items. If for any reason you are not satisfied with your purchase, simply notify us by e-mail. help@theclothinglab.com

If the staff decides to accept the return. The customer must meet these specifications:

Return the merchandise to us within 30 days of your original receipt of the order.

The product(s) must be returned in new, resalable condition.

You must include all packaging materials.

Packaging materials must not be torn or damaged.

You must pay any return shipping expense. (Possibly Reimbursed)

Upon receipt of the returned merchandise in good order in accordance with the above and within 30 days of original delivery, we will issue credit to your charge account. You may elect to receive store credit towards another purchase. Once more, determination of condition, customized and/or special order, sale items, and the return process will be determined by theclothinglab.com.

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